Now is a challenging time for all of us, and we want to reassure you that we are taking all necessary steps to protect your safety, your family’s safety and the safety of our practice team.
Postponing routine appointments
All routine appointments have been suspended in keeping with the current government advice. If you have a routine appointment booked you can expect to hear from us again shortly to postpone your appointment to a later date.
Don’t worry, you will not miss out on any of the dental care you need. Once we’re able to get back to our normal operation we will be extending our opening hours to catch-up on any postponed appointments - which will be covered as always by your monthly Denplan payments.
All the dentists, health permitting, will also be available for telephone conversations and advice in normal working hours. Please let our reception team know and your dentist will call you back at a mutually convenient time.
We’re still here for emergencies
Please rest assured that we are still open as normal to provide emergency care. If you experience a problem, you can still call the practice to go through our regular emergency appointment procedure and we will aim to see you for treatment on the same day. Our rota for providing out-of-hours care is also still in place to make sure you can get the treatment you need at any time.
Supporting you in any way we can
You are really important to us – you’re part of our practice family. All of us at the practice are here to help in any way we can. If you’re isolating and need assistance getting essentials or anything else, please call the reception team and we will be happy to help you where we can.
If your job or income is a concern for you during this time, please let our reception team know in confidence. We will look at how we can help support you and keep you registered as a Denplan patient, until things get back to normal.
Don’t take any unnecessary risks. If you’re experiencing a dental problem, these questions will help you decide if you need to be seen for urgent treatment.
Is attending an emergency appointment safe for you and others?
If you or anyone in your house is self-isolating, do not book an emergency appointment. If you are experiencing any symptoms, like a continuous cough or a high temperature, do not book an emergency appointment.
If you do need to attend an emergency appointment, please follow the below guidelines:
The following problems are non-urgent and do not require an emergency appointment:
Thank you for your patience and understanding.