Coronavirus update: All routine appointments have been suspended in keeping with the current government advice.

Coronavirus update

Message to our patients


Now is a challenging time for all of us, and we want to reassure you that we are taking all necessary steps to protect your safety, your family’s safety and the safety of our practice team.

Postponing routine appointments
All routine appointments have been suspended in keeping with the current government advice. If you have a routine appointment booked you can expect to hear from us again shortly to postpone your appointment to a later date.

Don’t worry, you will not miss out on any of the dental care you need. Once we’re able to get back to our normal operation we will be extending our opening hours to catch-up on any postponed appointments - which will be covered as always by your monthly Denplan payments.

All the dentists, health permitting, will also be available for telephone conversations and advice in normal working hours. Please let our reception team know and your dentist will call you back at a mutually convenient time.

We’re still here for emergencies
Please rest assured that we are still open as normal to provide emergency care. If you experience a problem, you can still call the practice to go through our regular emergency appointment procedure and we will aim to see you for treatment on the same day. Our rota for providing out-of-hours care is also still in place to make sure you can get the treatment you need at any time.

Supporting you in any way we can
You are really important to us – you’re part of our practice family. All of us at the practice are here to help in any way we can. If you’re isolating and need assistance getting essentials or anything else, please call the reception team and we will be happy to help you where we can.

If your job or income is a concern for you during this time, please let our reception team know in confidence. We will look at how we can help support you and keep you registered as a Denplan patient, until things get back to normal.


Do I need emergency treatment?


Don’t take any unnecessary risks. If you’re experiencing a dental problem, these questions will help you decide if you need to be seen for urgent treatment.


  • Is it following a tooth extraction? If yes, have you bitten on the gauze provided for 15 minutes?
    If you haven’t, there’s no need to book yet
    If you have, book an emergency appointment ASAP
  • Is it that your gums that are bleeding?
    If yes,
    this is not urgent and there is no need to book

  • Was the bleeding caused by a blow or other trauma to your mouth?
    If yes,
    book an appointment ASAP


  • Have you noticed a swelling around the tooth or can it be seen on the outside of your face?

  • Does the swelling extend to your eye/neck?
    If yes, book an emergency appointment ASAP

  • Is the swelling affecting your vision, your breathing or is it preventing you from opening your mouth more than two fingers wide?
    If yes to any of these, go straight to A&E


  • Has the trauma caused you to experience any loss of consciousness, blurred vision or vomiting?
    If yes to any of these,
    go straight to A&E and call the practice

  • Has the trauma broken a tooth or has a tooth fallen out?
    If yes to either,
    book an emergency appointment ASAP


  • Is the pain making it hard to eat or affecting your sleep?
    If yes,
    this may be urgent but if the pain can be managed with pain-relief then consider the risk of attending an appointment before you book

Is attending an emergency appointment safe for you and others?

If you or anyone in your house is self-isolating, do not book an emergency appointment. If you are experiencing any symptoms, like a continuous cough or a high temperature, do not book an emergency appointment.

If you do need to attend an emergency appointment, please follow the below guidelines:

  • Please come alone, unless you have children and don’t have child care
  • Please come 10 minutes earlier to complete a medical form
  • Please bring reading glasses if you need them
  • Please bring a list of the medications you take

The following problems are non-urgent and do not require an emergency appointment:

  • Loose or lost crowns, bridges or veneers
  • Fractured or loose dentures
  • Fractured, loose or displaced fillings
  • Chipped teeth with no pain
  • Loose wires
  • Bleeding gums

Thank you for your patience and understanding.



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Come and meet us by filling out the form above or give us a call on 01246 232634

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