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Call: 01246 232634

Code of practice - complaint handling

We are committed to providing high quality care for all and will ensure that our patients and their representatives can seek advice, provide feedback or make a complaint about any aspect of our service. Our code of practice encourages patients to let us know when our service has not met their expectations and explains how we will investigate their complaint and keep them informed.

Read our Code of Practice (pdf)
Standards of conduct, performance and ethics
"Our aim is to put the needs of our patients first and in the heart of everything we do. To bestow on our patient a bright confident smile through promoting good oral hygiene and innovative dental treatments."
Dr Leo Duran
Practice Principal

Ferndale House Dental Practice

90 Saltergate
Chesterfield
S40 1LG

OPENING TIMES

Mon:   9am – 5:30pm
Tue:   9am – 5:30pm
Wed:   9am – 7:30pm
Thu:   9am – 5:30pm
Fri:   9am – 5:30pm

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website last updated: 15 April 2024

© 2020 Ferndale Dental 
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Data protection policy   |     Practice fees and payments – Patients    |    Equality and diversity policy for patients   |    Standards of conduct, performance and ethics Website by Clifton Media
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