{"id":23801,"date":"2020-08-14T16:36:55","date_gmt":"2020-08-14T15:36:55","guid":{"rendered":"https:\/\/www.ferndaledental.co.uk\/?page_id=23801"},"modified":"2023-01-31T10:09:30","modified_gmt":"2023-01-31T10:09:30","slug":"our-practice","status":"publish","type":"page","link":"https:\/\/www.ferndaledental.co.uk\/our-practice\/","title":{"rendered":"Our practice"},"content":{"rendered":"\t\t
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Our Practice <\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Located in the historic market town of Chesterfield, Ferndale House Dental Practice has been serving the community of Chesterfield and the surrounding areas since 1919. A forward thinking practice who invests in leading technologies and training so we can provide the finest dental care to our patients.<\/strong><\/p>

Ethics and integrity is at the heart of what we do, we aim to enthuse our patients in giving them the confidence to promote good oral hygiene and to be proud of their smile.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Watch our practice video<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\"Our aim is to put the needs of our patients first and in the heart of everything we do. To bestow on our patient a bright confident smile through promoting good oral hygiene and innovative dental treatments.\" <\/div>\n\t\t\t\n\t\t\t\t\t\t
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Dr Leo Duran<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t
Practice Principal<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Why choose us?<\/h2>\n

At Ferndale House Dental Practice we provide a warm and welcoming environment to ensure our patients have a comfortable and relaxing visit to see one of our dental professionals. <\/span><\/p>

A forward thinking practice who invests in leading technologies and training to provide the very best dental care to our patients. We are committed to understanding the individual needs of each patient and tailor making a care plan that meets their unique needs and providing post treatment support.\u00a0<\/span><\/p><\/div>\n\n <\/div>\n\n<\/div>\n \n \n \n \n \n

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Our commitment to you<\/h2>\n

We are committed to listen to the needs of our patients and work closely with them to provide the best care plan that meets their individual needs and provide post treatment support. To always put the needs of our patients first! <\/span><\/p>

To maintain our high ethical standards, integrity and to provide a warm welcoming space for our patients through the high level of service our dental team provides.\u00a0<\/span><\/p><\/div>\n\n <\/div>\n\n<\/div>\n \n \n \n \n \n

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Access requirements<\/h2>\n

Should stairs present a problem for you require special access to our practice please do not hesitate to contact a member of the Ferndale House team who will ensure that all the necessary steps are in place to make your visit to us as comfortable as possible. <\/span><\/p>

Due to the age and lay-out of our practice building we do not have toilet facilities available for wheelchair uses. The Ferndale House dental team are committed to providing an enjoyable experience so please let us know if you have any special requirements.\u00a0<\/span><\/p><\/div>\n\n <\/div>\n\n<\/div>\n \n \n \n \n \n

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Nervous patients<\/h2>\n

The team at Ferndale House have every sympathy with patients that suffer from nerves and dental anxiety and will take the time to talk with you and understand your concerns so we can address them.<\/p>

We also offer dental sedation at the practice. Sedation isn\u2019t suitable for everyone. We have many patients that have some form of dental anxiety that do not need sedation; with a trusting, warm, calm, caring and relaxed environment our patients tell us that this is enough to help them through their anxiety.<\/span><\/p><\/div>\n\n <\/div>\n\n<\/div>\n \n \n<\/div>\n\n\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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100 years in practice\u200b<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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The history of Ferndale<\/p>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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We are delighted to have been providing dental care to the community for over 100 years. The practice was established by George Harold Ridler in 1919, a pioneer in dentistry and a prominent figure in dentistry in the Yorkshire Derbyshire professional branches. <\/span>
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After the war, the practice was moved to the newly opened \u2018Vauxhall House\u2019; so named because the main Vauxhall agent for Chesterfield occupied most of the premises.<\/span><\/p>\n

Vauxhall House occupied the whole block bounded by Beetwell Street, Lordsmill Street, Hipper Street and Markham Road.<\/span><\/p>\n

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Mr. Willis  moved to Chesterfield to become an assistant to Mr Ridler in 1956. He then bought the practice in 1957, and Mr Ridler stayed on at the practice for a further 12 months.<\/span><\/p>\n

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The Practice was moved to 90 Saltergate the Christmas of 1965. Mr Paul Willis, the son of the current over started at the practice in 1983 and worked there until his retirement in 2019.<\/span><\/p>\n

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As of November 2018 our current principal dentist Leo Duran took ownership of Ferndale House and with this has brought with him many years of experience and skills developed in working in some of Londons and Brighton’s best aesthetic dental practices. Leo relocated to Derbsyshire in 2015 as his long term partner is local to the area and began working as an associate dentist at Ferndale House in 2015. <\/span><\/p>\n

With a special interest in restorative dentistry Leo has helped many patients throughout the years by providing a confident smile and boosting their self-esteem. Leo has a key interest in new technologies and is investing in the practice to ensure the safest of environments for our patients and the dental team and exceptional treatment outcomes. <\/span><\/p>\t\t\t\t<\/div>\n\t\t\t\t

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Our commitment to our patients<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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We value and respect our patients and strive to ensure that we meet your expectations. This code of practice describes how we manage our practice systems and communicate with you to achieve this.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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All members of our team will<\/h3>
  • Act in a way that justifies the trust that you place in us<\/li>
  • Provide you with a standard of care that we would expect to receive ourselves<\/li>
  • Provide advice and treatment outside normal surgery hours where necessary<\/li>
  • Stand by the promises we make<\/li>
  • Keep our professional skills and knowledge up to date<\/li>
  • Keep confidential any information that, as a patient of this practice, you provide<\/li><\/ul>

    Practice systems \u2013 we will<\/h3>
    • Manage our appointments so that treatment appointments are booked no more than 4 weeks ahead (during Covid-19 this has been extended to 6 weeks)<\/li>
    • Where a patient is in pain and needing treatment we will look at getting them in within 2 weeks.<\/li>
    • Ensure that you are not kept waiting and will be seen within 10 minutes of your appointment time. Where there is a further delay, we will explain the reasons.<\/li>
    • Where the length of your appointment is longer than 60 minutes, we will remind you of the day and time of your appointment by text, email or phone (as preferred)<\/li>
    • Monitor our waiting times for (i) treatment and (ii) for booking appointments<\/li>
    • Provide as much notice as possible, and explain the reasons, if we need to change or cancel an appointment<\/li>
    • Let you know if there is a change in the dentist that you will see, and explain the reason for the change<\/li><\/ul>

      Communicating with you \u2013 we will<\/h3>
      • Be courteous, friendly and professional at all times<\/li>
      • Respond promptly to telephone calls \u2013 and we will never ask you to \u2018hold\u2019 without first finding out why you have called<\/li>
      • Make sure that you receive full information about our services and our policy for collecting fees, including the methods of payment that we accept<\/li>
      • Explain your treatment options and costs, answer your questions and allow you time to consider the best option for you<\/li>
      • Provide you with a treatment plan and estimate of costs for each new course of treatment. No treatment will be undertaken without your full and specific consent<\/li>
      • Provide urgent advice and care during practice hours as soon as is practicable. Outside normal surgery hours. Out of hours we are available on the phone to all registered patients in the evening and all weekend. The patient is to contact the main number in which they can select option 1 on the call tree for urgent care. Information is available on our website and also on our patient leaflet.<\/li>
      • Refer you for further professional advice and treatment when appropriate<\/li>
      • Respond to correspondence within five days of receipt<\/li>
      • Encourage you to provide feedback \u2013 we will listen to your views and learn from them<\/li>
      • Make it easy for you to complain or raise a concern about any aspect of the care or service that you have received. Our procedure for dealing with complaints is available. Our complaints procedure is published on our website, also we are able to give patients a printed copy in reception or email this to them. We have a poster on show in reception that encourages patients to raise a concern.<\/li><\/ul>

        And, we ask that you<\/h3>
        • Participate in your dental treatment, particularly any advice about prevention and diet that we have asked you to continue at home<\/li>
        • Arrive on time for your appointment<\/li>
        • If you are unable to keep your appointment, please let us know at least 24 hours before your appointment time. We may charge for missed appointments where we have not been notified<\/li>
        • Tell us if your contact details (address, telephone numbers, email) change so that we can keep our records up to date and ensure that we are able to contact you<\/li>
        • Treat our staff courteously; they will do their best to help meet your needs<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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          All members of our team will<\/h2>\n
          • Act in a way that justifies the trust that you place in us<\/li>
          • Provide you with a standard of care that we would expect to receive ourselves<\/li>
          • Provide advice and treatment outside normal surgery hours where necessary<\/li>
          • Stand by the promises we make<\/li>
          • Keep our professional skills and knowledge up to date<\/li>
          • Keep confidential any information that, as a patient of this practice, you provide<\/li><\/ul><\/div>\n\n <\/div>\n\n<\/div>\n \n \n \n \n \n
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            Practice systems \u2013 we will<\/h2>\n
            • Manage our appointments so that treatment appointments are booked no more than 4 weeks ahead (during Covid-19 this has been extended to 6 weeks)<\/li>
            • Where a patient is in pain and needing treatment we will look at getting them in within 2 weeks.<\/li>
            • Ensure that you are not kept waiting and will be seen within 10 minutes of your appointment time. Where there is a further delay, we will explain the reasons.<\/li>
            • Where the length of your appointment is longer than 60 minutes, we will remind you of the day and time of your appointment by text, email or phone (as preferred)<\/li>
            • Monitor our waiting times for (i) treatment and (ii) for booking appointments<\/li>
            • Provide as much notice as possible, and explain the reasons, if we need to change or cancel an appointment<\/li>
            • Let you know if there is a change in the dentist that you will see, and explain the reason for the change<\/li><\/ul><\/div>\n\n <\/div>\n\n<\/div>\n \n \n \n \n \n
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              Communicating with you \u2013 we will<\/h2>\n
              • Be courteous, friendly and professional at all times<\/li>
              • Respond promptly to telephone calls \u2013 and we will never ask you to \u2018hold\u2019 without first finding out why you have called<\/li>
              • Make sure that you receive full information about our services and our policy for collecting fees, including the methods of payment that we accept<\/li>
              • Explain your treatment options and costs, answer your questions and allow you time to consider the best option for you<\/li>
              • Provide you with a treatment plan and estimate of costs for each new course of treatment. No treatment will be undertaken without your full and specific consent<\/li>
              • Provide urgent advice and care during practice hours as soon as is practicable. Outside normal surgery hours. Out of hours we are available on the phone to all registered patients in the evening and all weekend. The patient is to contact the main number in which they can select option 1 on the call tree for urgent care. Information is available on our website and also on our patient leaflet.<\/li>
              • Refer you for further professional advice and treatment when appropriate<\/li>
              • Respond to correspondence within five days of receipt<\/li>
              • Encourage you to provide feedback \u2013 we will listen to your views and learn from them<\/li>
              • Make it easy for you to complain or raise a concern about any aspect of the care or service that you have received. Our procedure for dealing with complaints is available. Our complaints procedure is published on our website, also we are able to give patients a printed copy in reception or email this to them. We have a poster on show in reception that encourages patients to raise a concern.<\/li><\/ul><\/div>\n\n <\/div>\n\n<\/div>\n \n \n \n \n \n
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                And, we ask that you <\/h2>\n
                • Participate in your dental treatment, particularly any advice about prevention and diet that we have asked you to continue at home<\/li>
                • Arrive on time for your appointment<\/li>
                • If you are unable to keep your appointment, please let us know at least 24 hours before your appointment time. We may charge for missed appointments where we have not been notified<\/li>
                • Tell us if your contact details (address, telephone numbers, email) change so that we can keep our records up to date and ensure that we are able to contact you<\/li>
                • Treat our staff courteously; they will do their best to help meet your needs<\/li><\/ul><\/div>\n\n <\/div>\n\n<\/div>\n \n \n<\/div>\n\n\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

                  Our Practice Located in the historic market town of Chesterfield, Ferndale House Dental Practice has been serving the community of Chesterfield and the surrounding areas since 1919. A forward thinking practice who invests in leading technologies and training so we can provide the finest dental care to our patients. Ethics and integrity is at the […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/www.ferndaledental.co.uk\/wp-json\/wp\/v2\/pages\/23801"}],"collection":[{"href":"https:\/\/www.ferndaledental.co.uk\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.ferndaledental.co.uk\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.ferndaledental.co.uk\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ferndaledental.co.uk\/wp-json\/wp\/v2\/comments?post=23801"}],"version-history":[{"count":10,"href":"https:\/\/www.ferndaledental.co.uk\/wp-json\/wp\/v2\/pages\/23801\/revisions"}],"predecessor-version":[{"id":25012,"href":"https:\/\/www.ferndaledental.co.uk\/wp-json\/wp\/v2\/pages\/23801\/revisions\/25012"}],"wp:attachment":[{"href":"https:\/\/www.ferndaledental.co.uk\/wp-json\/wp\/v2\/media?parent=23801"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}